Contract System Engineer
Active Directory, Microsoft Exchange, Patch Deployment, Application Deployment
Asset Intelligence Reporting, Operating System Deployment
Monitoring and Alerting of Applications
Check SCCM Health Status and troubleshoot
Check for new updates create and deploy
Check Workstations and Server Compliance Reports
Check Server compliance reports
Check WSUS Server Health
Assisting Project Team – design, meetings, integration, support & HOIP
Send Monthly Reporting Stats
Check SCOM alerts and resolve
Coordinate team members in their daily duties of attending to clients and facilitate good customer service culture in team members.
Delegate specific responsibilities to team members to create specialization and increase service delivery pace.
Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness.
Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.
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