Full-Time CUSTOMER SOLUTIONS MANAGER
The purpose of a Customer Solutions Manager (CSM) is to translate customer business requirements into a technical solution through direct customer interaction, by interpreting the customer needs, designing the required solution, consolidating pricing, planning and monitoring the deployment of the solution and delivery thereof to the satisfaction of the customer. The CSM has overall responsibility for successfully meeting the customer requirements from initiation to final handover of the solution.
Talent Management and Development:
? Personal development/product support and implementation accreditation in line with JE solution sets and solutions.
? Ensure that all administration such as annual leave, sick leave, time sheets, overtime and expense claims are authorized, approved in line with Group Policies.
? Complete annual staff satisfaction surveys.
? Complete annual staff performance appraisals and assessments.
? Complete and update development plans annually.
Stakeholders (Internal and External):
? Foster and improve customer relationships.
? Foster and improve internal staff relationships.
? Upholding strict and effective SHEQ (including ISO 9001) measures within the business ensuring that staff meets the requirements of relevant legislation and Group Policies in this regard at all times.
? Complete timesheets weekly and accurate
? Ensure that if there are internal or external escalations that the escalations happen as quick as possible and with all relevant information.
Growth and Profitability:
? Ensure that all jobs, projects or calls are delivered within scope, time, cost and quality to meet customer needs and requirements
? Identify where cost savings can be implemented
? Identify new opportunities at a customer that are chargeable.
Job Requirements5 years’ experience in a solution sales environment. ? 3 to 5 years product design experience including the principles of solution selling. ? 3 to 5 years’ experience in ICT. ? 2 years Project Management experience ? Solution design in complex IT environments. ? Proficient use of English language. ? Ability to liaise with and build relationships with internal and external customers. ? Excellent communication and written skills. ? Attention to technical detail. ? Excellent communication and customer relationship skills. ? Excellent business acumen. ? Results orientated. NQF Level 6, minimum 240 credits equates to a Diploma or National Diploma e.g. Diploma: Information Technology: Networking, Diploma: Information Technology: Programming, National Diploma: Information Technology ? Minimum of 3 Product Design Certifications must be maintained ? Must be registered with PSIRA if selling Security LOB products
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