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15 Aug 2018

Full-Time Banqueting Supervisor

PMDMS – Posted by Boitumelo Pretoria, Gauteng, South Africa

Job Description

The incumbent will supervise the activities of the banqueting department to ensure delivery of world-class service to all internal and external customers of the Company, improve the centre’s standards through innovation and creativity. This position is based in Pretoria and includes weekend and evening work as required

Key responsibilities:
 Liaise with the clients to ensure their peace of mind and that all clients’ requirements
are taken care of and total client satisfaction is ensured.
 Plan, organise and supervise daily set-up and running of events according to event
sheet specifications and set standards.
 Ensure that staff members maintain a friendly and efficient service to all customers.
 Control of cashing up of bars and balancing cash float/beverage stock is packed and
locked up in the fridge.
 Ensure front/back of house areas are maintained according to set standards.
 Oversee the set-up of venues for client events to ensure that space, fittings and
fixtures, furniture and lighting are used to create atmosphere conductive to improving
clients’ events and leave brilliant impressions on the minds of all the visitors to the
centre.
 Ensure that staff duty roster is done accordingly and the reporting staff members are
dressed appropriately.

Job Requirements

Qualifications, skills and experience:  A national diploma in hospitality management.  Five years’ experience in the same operation and position.  Customer-focused and service-driven.  People management skills.  Interpersonal communication skills.  Attention to detail.  Service excellence skills. Product and service knowledge.  Knowledge of the industry.  Effective supervision skills.  Complaint handling skills. PLEASE NOTE THAT FEEDBACK WILL BE GIVEN TO SHORTLISTED CANDIDATES ONLY.

Job Categories: Hospitality. Job Types: Full-Time.

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