Full-Time ACCOUNT MANAGER
Purpose of the Job:
Create, build and maintain profitable and strategic relationships with customers through excellent service to customers. To ensure customer satisfaction, recognise opportunities and maximising sales.
Key Performance Areas
Talent Management and Development:
Personal development in high level overview of what the company is selling and business concepts
Ensure that all administration such as annual leave, sick leave, overtime and expense claims are completed correctly in line with Group Policies.
Complete annual staff satisfaction surveys
Complete annual staff performance appraisals and assessments
Complete and updated development plans annually
Stakeholders (Internal and External):
Foster and improve customer relationships.
Foster and improve internal staff relationships
Upholding strict and effective SHEQ including ISO 9001 measures within the business ensuring that the requirements of relevant legislation and Group Policies in this regard are at all times met.
Ensure that if there are internal or external escalations that the escalations happen as quick as possible and with all relevant information
Growth and Profitability:
Ensure that all task performed are done within required time, accurate and as soon as possible.
Identify where costs savings can be implemented
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